HEALTH AND SOCIAL SERVICE - RESOURCE GUIDE

The importance of health is parallel to none; it affects our bodies, minds and communities. Because health has a huge impact on well-being, efficiency and performance when we are healthy we are better families, employees and citizens. Canada’s universal healthcare policy reflects this idea and guarantees to meet each Canadian’s health needs. Unfortunately such a sizeable healthcare system can be complicated and confusing to navigate. The NDG community council has put together a directory of health services available in the borough as well as an FAQ section to answer some general question about the healthcare system here in Québec.

RESOURCE GUIDE / UPDATED MARCH 2020 / ENGLISH /TABLE OF CONTENTS

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  • Integrated Health and Social Services University Network for West-Central Montréal Pages 5 - 7
  • Family Medicine Groups (GMFs) Pages 7 - 9
  • Medical Walk-In Clinics Pages 9 - 11
  • Hospitals Pages 11 - 12
  • Support for Cancer, Loss and Bereavement Page 13
  • Support for Survivors of Violence, Survivors of Conjugal Violence, and Survivors of Sexual Violence Pages 13 - 15
  • Substance Use Services Pages 15 - 16
  • Support for Mental Health Pages 16 - 19
  • Resources for Developmental and Intellectual Disabilities Pages 19 - 22
  • Special Needs Education Pages 22 - 23
  • Support for Seniors and Seniors with Physical Disabilities and/or Loss of Autonomy Pages 23 - 24
  • Resources for Children, Youth and Families Pages 25 - 29
  • Community Councils and Community Centres Page 30

USEFUL LINKS AND INFORMATION

What is 8-1-1 (Info-Santé and Info-Social)?

8-1-1 (Info-Santé and Info-Social) is a free and confidential telephone consultation service available 24 hours a day, 7 days a week. If you have a health related question of any kind, nurses and social workers will answer and give advice about health and psychosocial issues. They may also direct you to a resource in the health and social services network in your community. Services are provided in English and French. People with hearing impairments can use a relay service to access 8-1-1.

Health Coverage for Protected Persons, Refugees, and Other Groups Interim Federal Health Program (IFHP)

Description of Overseas IFHP Coverage:
The IFHP covers certain pre-departure medical services for refugees coming to
Canada for resettlement. This coverage includes the following services:

  • Immigration medical exams and follow-up treatment of health conditions that would make someone inadmissible to Canada under paragraph 38(1)(a) of the Immigration and Refugee Protection Act
  • Vaccinations
  • Outbreak management and control
  • Medical support needed for safe travel

Description of In-Canada IFHP Coverage:
In Canada, the IFHP provides limited, temporary coverage of health-care
benefits to people in the following groups who aren’t eligible for provincial or
territorial (PT) health insurance:
  •  Protected persons, including resettled refugees
  •  Refugee claimants
  •  Certain other groups
The IFHP does not cover the cost of health-care services or products that a
person may claim (even in part) under a public or private health insurance plan.
The IFHP does not coordinate benefits with other insurance plans/programs so
co-payments aren’t possible.

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FREQUENTLY ASKED QUESTIONS

FAMILY DOCTORS

How can I find a family doctor in Montréal and Québec?
Due to a shortage of both family doctors and pediatricians in Montréal and Québec in
general, health service users wishing to find a family doctor must register on the provincial waiting list (GAMF - Guichet d’Accès à un Médecin de Famille/ Québec Family Doctor Finder). You can register by using the online GAMF system, by using the online Québec Health Booklet, or by telephoning your territory waiting list. The waiting list requires that you currently have a valid health insurance card, that you are not already registered with a family doctor, that you live at the address indicated in your RAMQ file, that you are at least 14 years of age or older, and that you live in Québec and your postal code is listed by Canada Post.

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How can I access medical care in Montréal without a family doctor?

MEDICAL CARE ACCESS

How can I access medical care in an emergency?
If you are in a serious medical emergency, dial 9-1-1 and ask for assistance. The operator will dispatch emergency personnel (police officers, firefighters, ambulance) within minutes. Hospital emergency rooms are the next emergency service location. Each hospital has an emergency room and the closest in the NDG community is located at McGill University Health Centre (1001 Décarie Boulevard, Montréal, Québec, H4A 3J1). An emergency room for children is also available at the Montréal Children’s Hospital (1001 Décarie Boulevard, Montréal, Québec, H4A 3J1). If you are unsure if you are in need of emergency assistance, please call 8-1-1 (Info-Santé and Info-Social).
Please consult the link below for a list of all hospitals located in the Montréal region.

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How can I access medical care in Montréal without medical coverage?

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CONTACTS

(514) 484-1471

fax: (514) 484-1687

ndgcc@ndg.ca